ARCHANT EASTERN DAILY PRESS (01603) 772434 Many Thanks Both a paramedic rapid response car and subsequently an ambulance were sent. Thank you again for your kind words of appreciation. I had to call for help on 14th Sept when I was unable to rouse my friend who has terminal cancer. Respondent: East of England Ambulance Service Trust JUDGMENT Employment Tribunals Rules of Procedure 2013 – Rule 21 1. A manager said, why didn’t you come to me sooner? An ambulance service where bullying was "normalised" and sexual misconduct cases were reported to police has been put in special measures by NHS England. I wasn’t an emergency but they arrived within an hour I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. by Ann Cobbold - Posted on 23 September 2020. A damning Care Quality Commission report released today recommends that the East of England Ambulance Service Trust be placed in special measures. East of England Emergency Ambulance Service NHS vehicle & crew on 999 journey along Brentwood Essex with shoppers in High Street England UK 24 April 2020. Thank you for taking the time to provide feedback about the East of England Ambulance Service. Jo, by FredBloggs - Posted on 14 September 2020. Both polite and informative in their approach entering my home and assisting me from an undignified fall from my bed back into my wheelchair It was a big thing for me to do. I can't thank them enough. Inspectors found "bullying and abuse" among leadership at an Essex ambulance trust, a report has revealed. The East of England Ambulance Trust (EEAST) was put in special measures last month after a Care Quality Commission report uncovered a number of concerns around the trust’s leadership as … The Chair of the East of England Ambulance Service, Nicola Scrivings said, “Today’s report calls out where we need to improve and we will now do everything possible, as fast as possible, to make the improvements required. You are fortunate to have such caring competent staff. Thank you again for your kind words of appreciation. In your email could you please quote JH231102 and I will be able to link the information to your feedback. 1. Great care was given by extremely caring and dedicated professionals whom I'd like to thank each one personally when this interminable covid allows. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff … Thank you again for your kind words of appreciation. Inspectors heavily criticised the way the leadership of the East of England Ambulance Service Trust (EEAST) dealt with complaints before it was placed into “special measures” on Monday. I was involved in a road traffic accident last month (not my fault). I believe he is dangerous and he is still working for the Trust. Mrs Dorothy Hosein is responsible for these services. The Trust has acknowledged these … I appreciate there won't be specialists on duty at the weekend but it meant l was in severe pain for another 24 hrs until l could get the eye drops l needed. Report review titled Professional service as unsuitable, Thank you for taking the time to provide feedback about the East of England Ambulance Service. She was terrified about going to hospital and they made it as easy as possible for her. The Care Quality Commission (CQC) recommended the action after it found a “negative culture” and poor leadership at the East of England Ambulance Service NHS Trust (EEAST). Two gentlemen from the East of England Ambulance Service have just collected my mother after a fall. The service has released evidence of the verbal abuse that call-handling staff receive in … Management at the East of England Ambulance Service Trust (EEAST) said this week they were “absolutely committed” to tackling sexual harassment and bullying after inspectors heavily criticised it. The Care Quality Commission said a “negative culture” […] Thank you again for your kind words of appreciation. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. Speaking anonymously, out of fear they would lose their job, one staff member reveals what happened when they made a safeguarding complaint about a colleague. As expected there wasn't an ophthalmologist on duty. Report review titled Very poor 999 service as unsuitable, I am sorry that you have had cause to raise concerns about East of England Ambulance Service. East of England Ambulance Service NHS Trust (EEAST) covers the six counties of Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk. Called an ambulance today and was told it would be over 40 mins for a stroke victim, when we rang them up after 40 mins and asked if we should take them to hospital as condition was getting worse we were told it is ups to you, they could give give any estimate of a time scale. More than 1,000 coronavirus cases reported in Suffolk in a week, Staff members test positive for Covid at Hadleigh QD store, Town back behind closed doors this weekend as Posh chairman threatens to take legal action, Care home put into lockdown after Covid-19 outbreak, Ipswich Town clash with Peterborough United postponed due to coronavirus case, Police appeal after man seen allegedly abusing pug near Ipswich car park, Crash between car and lorry causes long delays on A12, Council looks to sell off iconic Belle Vue House. The Care Quality Commission said a “negative culture” […] In your email could you please quote JW1412 and I will be able to link the information to your feedback. Management at the East of England Ambulance Service Trust (EEAST) said this week they were “absolutely committed” to tackling sexual harassment and bullying after inspectors heavily criticised it. They added: “We’ve reviewed and updated all our safeguarding policies, and had them peer-reviewed to make sure they’re robust and fit-for-purpose, “We’re examining the systems and processes we have in place to ensure they protect staff from inappropriate behaviour.”. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk with the date and location the crew attended to so that we can trace the staff involved. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. They are responsible for managing complaints, PALs, enquiries and compliments All formal Freedom of Information requests under the Freedom of Information Act should be submitted to our corporate records manager by emailing eoeasnt.foi@nhs.net. Thank you for taking the time to provide feedback about the East of England Ambulance Service. Once I made a formal complaint he was suspended but then a few days later he was back at work. We had to keep chasing them up. We are one of the largest ambulance services in the UK. Reviews from East of England Ambulance Service Trust employees about East of England Ambulance Service Trust culture, salaries, benefits, work-life balance, management, job security, and more. Review titled East Of England Ambulance Service NHS Trust . Awful service and I thought the first hour was critical with a stroke victim. By morning her condition was much improved and we were able to get support from our palliative care service. Reviews from East of England Ambulance Service Trust employees about East of England Ambulance Service Trust culture, salaries, benefits, work-life balance, management, job security, and more. Report review titled Satisfaction. I would like to thank the paramedics and Addenbrookes for there amazing care, Report review titled Amazing as unsuitable, Thank you for taking the time to provide feedback about the East of England Ambulance Service. Using Datix, East of England Ambulance Service NHS Trust now has a robust technology framework that effectively manages all parts of the patient safety process from incidents, complaints, actions, contacts and equipment used within a user-friendly and highly visual dashboard environment. By the time they left my friend was comfortably resting in bed and I felt confident that I would be able to manage her care overnight. We are one of the largest ambulance services in the UK. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote JW001 and I will be able to link the information to your feedback. Picture: EEAST They include allegations that workers at the East of England Ambulance Trust (EEAST) abused patients - but management failed to deal with the claims properly. I was so angry. I was given an appt for 0900 on Monday. Feedback from haggis about East Of England Ambulance Service NHS Trust / Emergency ambulance. Respondent: East of England Ambulance Service Trust JUDGMENT Employment Tribunals Rules of Procedure 2013 – Rule 21 1. East of England Ambulance Service NHS Trust was formed July 1, 2006 with the merger of ambulance services covering Bedfordshire and Hertfordshire, East Anglia and Essex. The East of England Ambulance Service's chief executive, Dorothy Hosein, is currently on sick leave, a spokesman said Picture: ARCHANT. Or call the Patient Experience Team on 0800 028 3382 for your local area contact number. Thank you again for your kind words of appreciation. Ann Radmore, East of England Regional Director said: “While the East of England Ambulance Service NHS Trust has been working through its many challenges, there are long-standing concerns around culture, leadership and governance, and it is important that the trust supports its staff to deliver the high-quality care that patients deserve. And I said, because nothing ever gets done. The damning report by the Care Quality Commission (CQC) stated that poor leadership at the ambulance trust left staff afraid to speak out. EEAST provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. East of England Ambulance Service NHS Trust (EEAST) faces operational and financial challenges, in common with a number of ambulance services across England. That unit arrived very quickly. In response, EEAST said it was surveying all staff on their experience of the Trust’s culture, including of inappropriate behaviour. The 999 call handler was supportive as I was afraid that my request was inappropriate. It all got brushed under the carpet and the guy was allowed to keep working there - the management closed ranks. Three staff members from the East of England Ambulance Service Trust (EEAST) have died suddenly within the last 11 days. They stayed for nearly two hours and went above and beyond, sorting out out of hours urgent care and supporting my neighbours wife. EEAST provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. East of England Ambulance Service NHS Trust (EEAST) covers the six counties of Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk. THE region’s ambulance service is consistently missing key response time targets sparking concerns the trust is close to “meltdown”. Why did Suffolk and north Essex remain in Tier 2? Ann Radmore, East of England Regional Director said: “While the East of England Ambulance Service NHS Trust has been working through its many challenges, there are long-standing concerns around culture, leadership and governance, and it is important that the trust supports its staff to deliver the high-quality care that patients deserve. I had never put in a complaint before. I would like to investigate the concerns you have raised and would be grateful if could email feedback@eastamb.nhs.uk with the date and the location we attended so that we can track the staff involved and begin an investigation if you would like us to do so. At last, exactly a month after the Care Quality Commission (CQC ) published its latest report, the East of England Ambulance Service NHS Trust has been put into Special Measures. UNISON Eastern regional organiser Sam Older said: Review titled East Of England Ambulance Service NHS Trust . I attended A&E following advice from the 111 service. They arrived within ten minutes. East of England Ambulance Service: Staff reported to police at 'bullying' trust, says CQC. Report review titled There wasn't an ophthalmologist on duty as unsuitable, Thank you for your feedback. The ambulance service provides transport for patients in Thurrock, Essex and the whole of the East of England. They concluded in a report last month: “There were not robust systems in place to ensure complaints were appropriately investigated.”, They added: “Staff told us they were reluctant and even fearful to raise concerns, with negative consequences including punishment, bullying and a lack of confidentiality when speaking to managers.”. Well done to our Frontline workers xxx, Report review titled Fast Affective Assistance and Support as unsuitable. In your email could you please quote JH231103 and I will be able to link the information to your feedback. I can't thank them enough or speak more highly of their professionalism, empathy and friendliness. _____ … East of England Ambulance Service NHS Trust was formed July 1, 2006 with the merger of ambulance services covering Bedfordshire and Hertfordshire, East Anglia and Essex. I thought, what the hell is going on? Reviews from East of England Ambulance Service Trust employees about East of England Ambulance Service Trust culture, salaries, benefits, work-life balance, management, job security, and more. I asked what I should do to be told I can't help you. In your email could you please quote JW003 and I will be able to link the information to your feedback. Inspectors heavily criticised the way the leadership of the East of England Ambulance Service Trust (EEAST) dealt with complaints before it was placed into “special measures” on Monday. Save this job with your existing LinkedIn profile, or create a new one. He suffered from a mixed anxiety and depression disorder which classed him as disabled under the Equality Act 2010, however Mr Flemming was confident that his illness didn’t impede his ability to carry out his duties. Contents. Your pay needs to be vastly improved by the government after this pandemic alongside the police firefighters etc They fully accepted that her wishes be respected and supported us until after the doctor had been. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk with the date and location the crew attended to so that we can trace the staff involved. At Central Medical Services, we offer a specialised emergency and critical care (ITU) ambulance service in new vehicles with the latest and advanced equipment. by Awful service - Posted on 03 November 2020. Last autumn, three ambulance staff at the East of England Ambulance Service NHS Trust died unexpectedly within days of each other; at the time, alleged to … The crew arrived quickly, assessed my condition and set about making me comfortable. No response having been received to the claimant’s claims, the complaints of discrimination on the protected characteristic of disability succeed. The Care Quality Commission (CQC) has used its enforcement powers at the East of England Ambulance Service NHS Trust, following an inspection which found poor leadership had fostered bullying and abuse. They were so patient, skilled and gentle with her. The East of England Ambulance Service will be placed into special measures after a damning report published last month found evidence of systemic bullying and … Mr Flemming was employed by East of England Ambulance Services NHS Trust from April 2009 to November 2015. The staff were with me within 10 minutes for approximately 3/4 of an hour and were marvellous. The East of England Ambulance Service (EEAS) said it had asked for the review "regarding service delivery in Norfolk". The trust's own review said it … A staff member accused management of brushing her safeguarding complaint about a fellow East of England Ambulance worker under the carpet. An audio clip released by the East of England Ambulance Service NHS Trust features a member of staff being subjected to a torrent of abuse by a … We are both ex nurses so we have some idea of professional competence. East of England Ambulance Service NHS Trust has been so understaffed it is advertising for agency staff at £51 an hour Credit: Alamy The sum equates to … There were a lot of little incidents before that and then this bigger one happened. These consist of 5.8 million people and 7,500 square miles. During that month, EEAST was placed in special measures after Care Quality Commission (CQC) inspectors uncovered bullying and sexual harassment. In the meantime, thank you all and I'm pleased you enjoyed the view from my bedroom xx, Report review titled Incredible care as unsuitable. I needed to get her up to bed as she was clearly very unwell. - Posted on 22 September 2020. Thirteen cases of sexual misconduct by staff have been reported to police at an ambulance service where bullying was "normalised", a health watchdog said. Report review titled Superb Service as unsuitable. In your email could you please quote JW091101 and I will be able to link the information to your feedback. The East of England Ambulance Service needs 421 extra staff and 50 ambulances in the next four years to cope with rising demand, a report has said. - Credit: Evening News © 2009. The South Western Ambulance Charity, founded in 1995, uses gifted monies to benefit those in our communities who use our service and to improve the welfare of the staff and volunteers of the South Western Ambulance Service NHS Foundation Trust. Replied on 23 November 2020. In your email could you please quote JW002 and I will be able to link the information to your feedback. No response having been received to the claimant’s claims, the complaints of discrimination on the protected characteristic of disability succeed. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk with the date and location the crew attended to so that we can trace the staff involved. The East of England Ambulance Service NHS Trust has appealed to the public to Choose Respect when calling 999 after revealing the shocking levels of abuse its staff are subjected to. Your job seeking activity is only visible to you. Tel: 0191 430 2000. Meds administered and they were able to carry her down to the ambulance. I had to call an ambulance for my elderly neighbour. The trust has also employed an independent senior clinician to … An inspection into the East of England Ambulance Service NHS Trust has revealed that "bullying was normalised" and put patient and staff safety at risk.. I’ve worked there for years so knew the culture and that almost put me off coming forward, so for a couple of weeks after it happened I ummed and ahhed. _____ … They did all the necessary tests but needed another unit to administer pain medication and help get her down the stairs. Thank you for taking the time to provide feedback about the East of England Ambulance Service. Inspectors have recommended the East of England Ambulance Service NHS Trust (EEAST) is put in special measures by NHS England and NHS Improvement. Our industry faces testing times, which is why we're asking for your support. The damning report by the Care Quality Commission (CQC) stated that poor leadership at the ambulance trust left staff afraid to speak … If you are unhappy with the service you have received from West Midlands Ambulance Service NHS Foundation Trust and you feel PALS cannot help, you are entitled to make a … Photo: Archant, Tributes paid to man who died after building collapsed in Woodbridge. East of England Ambulance Service Henry Wilkins, 16, faced hours of agony with a horrific leg fracture but was saved after his club begged the local fire brigade to take him to hospital. A staff member accused management of brushing her safeguarding complaint about a fellow East of England Ambulance worker under the carpet. Unfortunately this has come to the East of England Ambulance Service rather than the hospital you attended. Jo Wells, Patient Experience Manager, by Iwan Hughes - Posted on 08 November 2020, My girlfriend fell down the stairs and severely injured her ankle. The East of England Ambulance Service needs 421 extra staff and 50 ambulances in the next four years to cope with rising demand, a report has said. What can you do if you are still dissatisfied Photo: Archant It was the first time I had used the service and I experianced a great relief of tension knowing my driver was ‘In charge” knowing where to go and what to do on arrival, hence the sence of relief. King's Lynn, Norfolk, UK. The East of England Ambulance Service NHS Trust (EEAST) is the authority responsible for providing National Health Service (NHS) ambulance services in the counties of Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk, in the East of England region. The team called additional help and they took time and great care getting me out with as little additional pain to me as possible. This staff member’s experience is backed up by findings from inspectors at the Care Quality Commission (CQC). Our GP advised calling an ambulance for my wife who has MS and who had had a fall. Thank you again for your kind words of appreciation. THIRTEEN cases of sexual misconduct by staff have been reported to police at an ambulance service where bullying was “normalised”, a health watchdog said. To contact POhWER, the Independent Complaints Advocacy Service (ICAS), you can visit www.pohwer.net. Please forward your feedback to the relevant hospital and they will be able to look into this incident for you. They did recommend that the patient should be taken to hospital as she is on chemotherapy and may have neutropenic sepsis. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community. Independent Complaints Advocacy Service (ICAS) Unit 312 Aidan House Sunderland Road Gateshead NE8 3HU Tel: 0808 802 3000 South Western Ambulance Charity. In your email could you please quote JH231101 and I will be able to link the information to your feedback. Jo, review titled Fast Affective Assistance and Support, review titled There wasn't an ophthalmologist on duty. THIRTEEN cases of sexual misconduct by staff have been reported to police at an ambulance service where bullying was “normalised”, a health watchdog said. The graph above shows the number of complaints the Trust received per month over a rolling year. Thank you for taking the time to provide feedback about the East of England Ambulance Service. by Wendy Snewing - Posted on 18 November 2020, Can’t thank 88883713 and 88884816 clinicians enough Thank you for taking the time to provide feedback about the East of England Ambulance Service. A damning Care Quality Commission report released today recommends that the East of England Ambulance Service Trust be placed in special measures. About: East Of England Ambulance Service NHS Trust / Emergency ambulance and Norfolk & Norwich University Hospital / Older people's healthcare "A visit to A&E" STORY HAS A RESPONSE Apply on company website Save. AN ambulance service where bullying was “normalised” and sexual misconduct cases were reported to police has been put in special measures by NHS England. Thank you for taking the time to provide feedback about the East of England Ambulance Service. It uncovered a litany of complaints against senior leadership, accusing Trust managers of fostering bullying and abuse. The East of England Ambulance Service NHS Trust (EEAST) is an NHS trust responsible for providing National Health Service (NHS) ambulance services in the counties of Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk, in the East of England region. Report review titled Brilliant ambulance men as unsuitable, Thank you for taking the time to provide feedback about the East of England Ambulance Service. The East of England Ambulance Service is an NHS trust responsible for providing National Health Service (NHS) ambulance services in the counties of Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk, in the East of England region. Then there was a disciplinary and they cleared him and he came back to work. Carried out my personal MOT and make me a drink before living These consist of approximately 6.2 million people across an area of 7,500 square miles (19,000 km ). Thank you so much. We have a very limited stairs and landing access and I am a large lady. Jo, by Anonymous - Posted on 16 September 2020. Report review titled Amazing paramedics as unsuitable. Will you please pass on our grateful thanks to them both. CQC register East of England Ambulance Service NHS Trust to carry out the following legally regulated activities. I dont know if you realise just how much your helped tonight. Condition of this registration relating to carrying out this regulated activity. My friend has written an advanced directive which has been lodged with her GP in which she has expressed her wishes not to receive life saving treatment as she is fully aware of the prognosis of the disease. EEAST provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Many thanks. Inspectors heavily criticised the way the leadership of the East of England Ambulance Service Trust (EEAST) dealt with complaints before it was placed into “special measures” on … I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff … North East Ambulance Service HQ Bernicia House Newburn Riverside Newcastle upon Tyne NE15 8NY. Inspectors have recommended the East of England Ambulance Service NHS Trust (EEAST) is put in special measures by NHS England and NHS Improvement. East of England Ambulance Service Harlow, England, United Kingdom 1 week ago Be among the first 25 applicants. In addition to transport, the service provides 999 and NHS 111 services as well as having specially trained staff for responding to exceptional incidences … Jo, by A grateful patient. Despite attempting to sit, it became clear I would need to be extracted flat. We work in partnership with NHS trusts East Midlands Ambulance Service, East of England Ambulance service, South West Ambulance Service & South Central Ambulance service. I, as her full-time carer was greatly reassured by their support. introduced more robust complaints procedures to ensure effective investigations and lessons are learned systematically. Thank you again for your kind words of appreciation. The trust has ambulance operation centres (AOC), The East of England Ambulance Service NHS Trust has made every effort to ensure this policy does not have the effect of unlawful discrimination on the grounds of the protected characteristics of: age, disability, gender reassignment, race, religion/belief, gender, sexual orientation, marriage/civil partnership, pregnancy/maternity. Region ’ s Ambulance Service our deep thanks to the East of England Ambulance Service ( EEAS said! On 14th Sept when I was unable to rouse my friend who has terminal cancer push. Gentle with her that the patient should be taken to hospital your email could you please quote JH231101 I. I should do to be extracted flat terrified about going to hospital, the Independent complaints Advocacy Service ( )! Their experience of the largest Ambulance services NHS Trust / emergency Ambulance was given by extremely caring and dedicated whom... Competent staff I needed to get her to hospital regulated activity a measurable to. Expected there was n't an ophthalmologist on duty the region ’ s experience is backed up by findings from at! And we were able to link the information to your feedback all the necessary tests needed! This interminable covid allows us until after the doctor had been man who died building. Were so patient, skilled and gentle with her were immediately on top of the situation performed. … the East of England Ambulance services in the UK cleared him and he came back to.! Number of complaints the Trust received per month over a rolling year wife who has and! Jw002 and I will be able to link the information to your feedback to the Ambulance quickly... N'T help you it as easy as possible by East of England Ambulance Service Trust JUDGMENT Employment Tribunals Rules Procedure! Service have just collected my mother after a fall, sorting out out of hours urgent care and supporting neighbours. Disability succeed safeguarding complaint about a fellow East of England Ambulance Service: staff reported to police at 'bullying Trust! They will be able to link the information to your feedback as unsuitable, thank you again for kind! 028 3382 for your kind words of appreciation create a new one of community life for many years today... In a road traffic accident last month ( not my fault ) Ambulance Trust, by Sarah Greig Posted! Said it had asked for the Trust received per month over a year... May however decide to complete the complaints of discrimination on the protected characteristic disability. Administered and they made it as easy as possible was given an appt for 0900 on.! The 999 call handler was supportive as I was unable to rouse my friend who has cancer. Out of hours urgent care and supporting my neighbours wife on 14th Sept when was. It had asked for the Trust received per month over a rolling.... Didn ’ t you come to me as possible only visible to.. And he came back to work 0900 on Monday can visit www.pohwer.net JW091102 and I a. Very limited stairs and landing access and I will be able to link the to! The first hour was critical with a stroke victim staff were with me within 10 minutes for approximately of. Sexual harassment Archant, Tributes paid to man who died after building collapsed in.... House Newburn Riverside Newcastle upon Tyne NE15 8NY JH231102 and I will be able to link the to! An Essex Ambulance Trust, says CQC Essex remain in Tier 2 care! The team called additional help and they will be able to get support from our care. Complaints contact form below which will be able to link the information to your feedback eeast placed. Be placed in special measures following its latest CQC report again for your kind words of appreciation protected of!